Rafyq Jewels is an online-only retailer. Delivery options, costs and any available estimates must be reviewed at checkout before placing an order. We do not offer customer collection. For eligible online purchases, UK consumers normally have 14 days after receiving an item to notify us that they wish to cancel, then a further 14 days to send it back. Exceptions may apply. Statutory rights for faulty or misdescribed goods are unaffected. Please use our Contact page for returns instructions and do not send items to the registered office without arranging the return first.

Orders are placed through rafyqjewels.com and dispatched to eligible delivery addresses. Shipping methods, charges and available delivery estimates are determined at checkout. We do not provide in-store collection or walk-in customer services. For questions about delivery, please contact us and provide the order number if available.

Jewellery care depends on the material and finish of each item. Keep jewellery away from perfumes, harsh chemicals and abrasive surfaces. Clean gently using a soft cloth and store pieces separately. For pieces described as 925 sterling silver, use a suitable silver polishing cloth. Avoid chemical cleaning treatments on plated or stone-set items unless the manufacturer confirms they are safe. Refer to the individual product description for material details.