Who controls personal information

RAFYQ JEWELS LTD (registered in Scotland, company number SC862606). Registered office: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN. This is a registered office, not a shop, showroom, collection point or returns address.

RAFYQ JEWELS LTD is responsible for personal information collected through rafyqjewels.com. For privacy questions or requests, use our Contact page.

Information we collect

Depending on how you use the website, this may include your name, email address, account information, delivery and billing details, orders, enquiries, technical information and cookie identifiers. If payments are enabled, payment service providers may process payment information; the provider and its privacy information will be identified during payment.

Why we use information

We use personal information to operate the store, respond to enquiries, manage accounts, process and fulfil orders when ordering is available, prevent fraud and comply with legal obligations. Processing may be necessary to perform a contract, meet a legal obligation, pursue legitimate business interests or rely on consent where required. Marketing communications should only be sent where a valid legal basis exists, and you may opt out.

Sharing information

Information may be shared with service providers where needed to operate the website, process payments, deliver orders, host the website or send transactional communications. Providers must handle personal information appropriately. Information may also be disclosed when required by law.

Cookies

Cookies and similar technologies may support basket contents, sessions, customer accounts and site preferences. See our Cookie Policy for further details.

Retention and security

We retain personal data for as long as reasonably needed for the purposes described above, including applicable tax, accounting and legal obligations. We apply appropriate technical and organisational measures to protect customer information; no internet transmission is completely risk-free.

Your rights

Under applicable UK data protection law you may have rights of access, rectification, erasure, restriction, objection, data portability and withdrawal of consent. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

For enquiries, use our online contact form. Please include an order number when your enquiry relates to a purchase.

Last updated: 24 October 2026. This policy should be reviewed whenever new analytics, marketing or payment services are enabled.